Accessibility Policy
Accessibility Policy
Purpose
In accordance with the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), KM has developed policies and procedures for the provision of services to persons with disabilities. KM is committed to the requirements in AODA.
This policy applies to all KM employees, and to any third party that provides services on KM’s behalf who may interact with the public or third parties.
This policy applies to all KM employees, and to any third party that provides services on KM’s behalf who may interact with the public or third parties.
Providing Services to Persons with Disabilities
Communication – When communicating with a person with a disability, KM takes the individual’s particular needs and circumstances into account, and employs appropriate methods of communication.
Assistive Devices – KM permits and facilitates the use of personal assistive devices by persons with disabilities to obtain, use, or benefit from the services we provide. Our team is prepared to help with the use of various types of assistive devices by persons with disabilities accessing our services.
Assistive Devices – KM permits and facilitates the use of personal assistive devices by persons with disabilities to obtain, use, or benefit from the services we provide. Our team is prepared to help with the use of various types of assistive devices by persons with disabilities accessing our services.
Service Animals and Support Persons – Persons with disabilities who require the accompaniment of a service animal or support person are permitted to access all areas of our premises open to the public. Our team is prepared to interact with, and assist, people with disabilities who are accompanied by a service animal.
Notice of Temporary Disruptions
If there is a temporary disruption in the facilities or services usually employed by people with disabilities, we will provide clients with notice as soon as possible, including: the reason for the disruption; the anticipated duration of the disruption; and a description of any alternative facilities or services, if available.
Accessibility Training
KM has provided training to each individual employee as soon as practicable after he or she is assigned the duties which require the need for training. Updated training is provided on an ongoing basis whenever changes are made to our policies, practices, or procedures to ensure that the customer service standard is properly implemented and followed at all times.
Our training program consists of the following components:
The purpose of AODA and the requirements of the customer service standard; how to interact and communicate with persons with various types of disabilities; how to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or support person; how to use equipment or devices available on the KM’s premises or otherwise provided by KM that may help with the provision of services to a person with a disability; what to do if a person with a particular type of disability is having difficulty accessing the services provided by KM; and KM’s accessibility policy, procedures, and practices relating to the Customer Service Standard.
Recruitment and Hiring
Accommodation will be provided in all parts of the recruitment and hiring process.
Please direct all requests for accommodation to Sandeep J. Joshi, Partner, [email protected] or 416.712.1597.
Questions and Feedback
In order to properly assess the needs of persons with disabilities, KM encourages feedback from individuals on the way we provide services to persons with disabilities to continually assess the needs of persons with disabilities.
Feedback can be directed to Eric Morgan, Partner, [email protected] or 647.931.2260.
Feedback can be directed to Eric Morgan, Partner, [email protected] or 647.931.2260.
KM will review complaints that arise through the feedback process in a timely manner.
Any modifications made to this policy and any related policies will be for the purpose of improving our ability to provide services to persons with disabilities. Any change made to this policy or related policies will take into account the impact it may have on people with disabilities. Any provision of this policy or related policies that does not enhance our ability to provide services to persons with disabilities will be modified accordingly.
Distribution of Policy
This policy and any corresponding practices and procedures will be made available to any person who requests it.